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Contact Customer Support

Our customer support is here 24 hours a day, 7 days a week, no breaks and weekends.

We know how important it is to always stay in touch and are always ready to help you!

Technical Support Team

E-mail: support@x5x.ru

Available 24x7, average response time today: 3 min.

Frequently asked questions about our Customer Support

X5X Hosting provides 24x7 customer support via tickets, email and livechat

How fast does technical support respond?

Technical support is here for you 24 hours a day, 7 days a week. We do not go on breaks and do not sleep at night.

Our goal is to respond you within 15 minutes after your ticket submission.

For example, average response time today is 3 min.

Do you provide livechat support?

We do provide livechat support for technical issues. Livechat technical support is available for existing customers only.

You may also contact livechat on our website to discuss any sales-related questions.

Do you have phone support?

We do not provide phone support at the moment. In fact, we are not going to change this in the future.

Communications develop very fast nowadays, so it is much faster and even convenient to receive support using tickets and livechat.

Company details

Limited liability company «X5X»

Legal address: Russian Federation, Chelyabinsk, Kotina st, 21.
OGRN: 1137452005239
INN: 7452111679, KPP: 745201001